The following guidelines were created to ensure a smooth transaction between Partners and Riders.
TT RideShare takes complaints from riders very seriously and can result in a warning or being permanently banned from the platform depending on the severity of the complaint.
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- Ensure you obey the law of Trinidad & Tobago whilst “online” on our platform
- Ask the rider if they prefer to listen to music, what station or genre or if they prefer silence
- Ensure you vehicle is kept clean
- Dress suitably
- Help the rider load bags, suitcases where applicable
- Ask the rider their preferred route
- Feel out the rider to see if they are okay with having a conversation or prefer silence
- Always contact the passenger within the app for updated directions if you are unsure. Some riders prefer messages over phone calls. Pull aside to safely use your phone while driving
- Respect each other
- Report items left back by rider in your vehicle
- Ask the rider if the air condition is at a suitable temperature
- Arrive at a rider pick up location with other riders or friends in your vehicle
- Drive over the speed limit to endanger yourself and your rider
- Argue with rider about the fare displayed in the app. Collect what is displayed and contact us after
- Text and drive
- Drink and drive
- Smoke/Vape and drive
- Use inappropriate language
- Damage rider property
- Start the trip if the rider is not in the car
- Contact the rider after the trip has ended for personal gain
- Sexually harass the rider
- Racially discriminate against riders
In the event of a collision please follow all standard rules of reporting an accident at the nearest police at your earliest convenience, your passengers are your paramount concern.
Please report immediately to TT RideShare the details of said accident with accurate date and times of any injuries sustained.
When reporting to your insurance please give an accurate account of accident as you did at the police station.